Support

The most common causes:

• Slow connection: CaddiQ needs about 5–15 MB per swing. Try Wi-Fi if mobile data is patchy.
• Video too long: swings should be under 10 seconds each. Re-record if your clip exceeds this.
• Background app refresh disabled: Settings → CaddiQ → Background App Refresh → ON.

Still stuck? Email support@caddiq.com.au with the session date and we'll investigate.

• Distance: phone 3–4 metres from the ball.
• Height: waist height — use a tripod, golf bag, or any flat raised surface.
• Angle: face-on (perpendicular to your target line) or down-the-line (along your target line). Avoid angled views.
• Frame: your full body and the club head should be visible throughout the swing.
• Lighting: outdoor daylight is best. Avoid backlighting.
• Background: simple, contrasting backgrounds help analysis. Avoid busy backgrounds where possible.

Delete a session: open the session from your home screen → tap the menu (…) in the top-right → Delete.

Delete your account: Profile tab → Settings → Account → Delete Account. This permanently removes your sessions, profile and email within 30 days.

Need help? Email privacy@caddiq.com.au.

iPhone: iPhone XR / XS or newer, running iOS 17 or later.

iPad: supported as a viewing device for analysis. Camera capture is iPhone-first.

Android: on the roadmap. Join the waitlist on the homepage to be notified.

Two ways:

• Take a screenshot in the app and tap "Share Beta Feedback" in the screenshot menu.
• Email us directly at beta@caddiq.com.au.

Bug reports are most useful when they include device model, iOS version, app version, and steps to reproduce.

All subscriptions are processed through the Apple App Store. To manage, pause, or cancel: open the App Store → tap your profile photo → Subscriptions → CaddiQ.

Refund requests are handled by Apple at reportaproblem.apple.com. Where Australian Consumer Law guarantees apply, contact us directly at support@caddiq.com.au.