Privacy Policy

Last updated: 19 April 2026 · Effective: 19 April 2026

This Privacy Policy explains how UJENGA PTY LTD (ACN 667 735 506, ABN 97 667 735 506) ("CaddiQ", "we", "us", "our") collects, uses, discloses and protects your personal information when you use the CaddiQ mobile application, website at caddiq.com.au, and related services (the "Service").

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are in the European Union or United Kingdom, additional rights under the GDPR apply where relevant.

1. Information we collect

1.1 Information you provide

• Account details: name, email address, password (stored hashed), and optional profile information (handicap, dominant hand, height).
• Swing video: the videos you record using the Service for analysis.
• Communications: messages you send to support@caddiq.com.au or through in-app feedback.
• Payment information: if you subscribe, payment is processed by Apple via the App Store; we do not receive or store your card details.

1.2 Information collected automatically

• Device information: device model, operating system, app version, language, time zone.
• Usage data: features used, screens viewed, session duration, errors encountered (for debugging and improvement).
• Identifiers: a unique device identifier and an anonymised user identifier we generate.

We do not collect: location data, contacts, photos other than swing videos you explicitly record or upload, advertising identifiers, or biometric data outside swing analysis.

2. How we use your information

• To provide the Service: analyse your swing videos, generate scores, coach's notes, and drill recommendations.
• To improve the Service: understand which features work, fix bugs, train and tune our analysis models (using anonymised, aggregated data only).
• To communicate with you: respond to support requests, send transactional emails (e.g. account confirmations, security alerts) and — only with your consent — product updates.
• To meet legal obligations: comply with Australian law, including responding to lawful requests from regulators.

3. AI and third-party processing

Swing analysis is performed by sending video frames to Anthropic's Claude vision models via the Anthropic API. By using CaddiQ you consent to this processing.

Anthropic processes the video data solely for the purpose of returning analysis results and, per Anthropic's API terms, does not retain or use your data to train their models. Anthropic's privacy practices are governed by their own Privacy Policy.

Other service providers we use:

• Cloud hosting: Amazon Web Services (Sydney region) for storage and backend services.
• App distribution: Apple App Store for iOS distribution and TestFlight for beta testing.
• Analytics: privacy-respecting product analytics; we do not use Google Analytics or advertising trackers.
• Email: transactional email provider for account and support communications.

All third-party providers are bound by data-processing agreements requiring confidentiality, security, and use of your data only for the agreed purposes.

4. How we store and protect your information

• Personal information and swing videos are stored in Australia (AWS Sydney region) where possible.
• Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access to personal data inside uJenga is limited to authorised personnel who need it to operate the Service.
• We retain swing videos for as long as your account is active or you choose to delete them. Account data is deleted within 30 days of account deletion, except where retention is required by law.

5. Sharing your information

We do not sell your personal information.

We share information only:

• With service providers listed in section 3, under contract.
• If required by Australian law, court order, or to protect the rights, property or safety of CaddiQ, our users, or the public.
• In connection with a merger, acquisition, or sale of business assets — in which case we will notify you and any successor will be bound by this Privacy Policy.

6. Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate, incomplete or out of date.
• Delete individual swing sessions or your entire account at any time from in-app settings.
• Withdraw consent for marketing communications by clicking unsubscribe in any email.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, email us at privacy@caddiq.com.au. We will respond within 30 days.

7. Children's privacy

CaddiQ is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us at privacy@caddiq.com.au and we will delete it promptly.

For users aged 13–17, parental or guardian consent is recommended.

8. International users

CaddiQ is operated from Australia. If you access the Service from outside Australia, your information may be processed in Australia and other countries where our service providers operate. By using the Service, you consent to this transfer.

9. Cookies and similar technologies

The CaddiQ website uses minimal functional cookies for session management. We do not use advertising or cross-site tracking cookies. The mobile app does not use cookies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact us

If you have questions, concerns or requests about this Privacy Policy or your personal information:

UJENGA PTY LTD
ACN 667 735 506 · ABN 97 667 735 506
Moggill QLD 4070, Australia
Email: privacy@caddiq.com.au
General contact: hello@caddiq.com.au

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner: oaic.gov.au or 1300 363 992.